Setting Up A Managed Support Services Competency To Support The End-To-End S&Op And Enterprise Performance Management Process
About The Client
The customer is a world’s leading kitchen and laundry appliance company, with approximately $20 billion in annual sales. Being a global player, the organization employs 77,000 employees and runs close to 60 manufacturing and technology research centers across the globe. With a vision to become the best kitchen & laundry company, our customer markets some of the most established and successful brand names in nearly every country throughout the world.
Overview
For every major consumer durable organization, a holistic and closely-knitted Enterprise Performance Management process is not only the backbone of its short to long term strategy and planning but also sets the right course of growth momentum for the company.
Back in 2003, our customer had implemented an Enterprise Performance Management solution based on Anaplan. The solution was intended to support their entire Sales and Operations Planning process. It was evident to the customer that post implementation, there is a need to onboard a partner who has the ability to not just ramp-up and ramp-down resources in an ultra-flexible manner but also support the entire competency required to support the S&OP process based on Anaplan.
The critical success factor for managed services support was to have a partner who had extensive experience in the EPM domain and also the functional and technical prowess around Anaplan. The customer post the evaluation process chose Analytics Depot as their trusted Managed Support Services partner.
Underlying Practices
- They were facing significantly low forecast accuracy and were unable to pinpoint the root cause through their process consultants
- Absence of a comprehensive and integrated Analytics covering end-to-end supply chain process and sales
- Limited means to keep a real-time tab on performance, demand etc.
- Substantial reliance on manual interventions and lack of automation
- Effort-intensive maintenance of data in excels
- Limited view into historical trends and changes
The Solution Implementation And Analytics Depot Value
For the team at Analytics Depot it was apparent that they had to get to the very root of the problems in order to address the challenges that the customer faced. In order to arrive at the right situational diagnosis and analysis, the team at Analytics Depot conducted the study of the applications which need to be supported and enhanced.
Addressing the challenge required not just the domain SMEs and functional experts but also the technical skill-set targeting Anaplan as the base platform. Hence, Analytics Depot proposed a team with a healthy blend of diverse skill-set required:
- A strong domain capability on sales and operation planning applied to Global and large organization,
- Process analysts and model builder with the expertise
- to understand sales and planning processes and building the right data models
- to configure the right sales planning and budgeting process with multiple products and myriad of SKUs
- Functional and technical expertise for the targeted Anaplan platform
After a detailed functional analysis of the Clients S&OP Process, Analytics Depot came up with the right mix of PM, Solution Architect, Model Builders and SME.The team, once on the ground, commenced with the assessment and analysis of the existing processes, systems, business logics, forecasting models and reports. Below were key findings emanated from the exercise:
- The deeper analysis of the forecast model – including the statistical formulae – helped bring out and pinpoint multiple issues in the existing business logics that were implemented
- Based on an extensive audit of the complete system and identified KPIs, the team provided actionable insights into the Efficacy of the S&OP Process.
- Our S&OP Subject Matter Experts helped in refining and enhancing existing S&OP Model
The competency that Analytics Depot established for the customer provided the following value-additions:
- End to end management of the support process
- Acting as a liaise with Business/Tech teams
- Help business users in addressing the supply chain concerns through regular interactions with the business stakeholders
- Leverage substantially the existing knowledge and building upon that to enhance and improve the system
- A strong domain capability on sales and operation planning applied to Global and large organization,
Business Outcomes
Forecast accuracy of the models in question had a 20% additional improvement on the top-level aggregated forecast.
Built an entire new model in Anaplan to measure relevant KPI's in their S&OP Process
less excess and obsolescence 15%-10 inventory, Visibility into all products at one time in one view. Customer Service Levels had drastically improved
A 8X7 Weekend support to support the senior management while they access reports on weekends
A whopping 40% reduction of the operational cost
Reimagining the operating model to assimilate consulting business and related process in order to align with business strategies and data needs